Question:
Is it possible to set up flat rates for UPS Access Points based on the weight of a product?
Answer:
Unfortunately, no - the flat rate for UPS Access Points is possible to set up only based on the order total. It is not possible to set up the flat rate for UPS Access Points based on product or order weight.
Question:
Is there an option for drop-shipping in the plugin?
Answer:
Unfortunately, the plugin doesn’t support drop-shipping.
Question:
Can I print/download shipping labels using the plugin?
Answer:
Yes, you can print/download shipping labels from within the Shipment manager section of the plugin. The second option is to downloaded the shipping label from within each order details page.
Question:
What should I do if my negotiated rates are not displaying in the storefront of my commerce system?
Answer:
In case you have such issues please contact us by opening up a support ticket via upsplugins@ecommerce.help or https://ecommerce.help/product/ups-plugins/#ticket and provide the following information:
- Country Code (for example: Germany code is “DE”)
- Account Number
- User_ID (The User_ID should be copied from the "Complete Configuration" section of the UPS plugin admin)
- Store URL (for example: https://mystore.com)
With this information we can activate your negotiated rates with the help of UPS for your plugin.
Question:
Can I set up country-based flat rates in the plugin?
Answer:
The country-based flat rate setup has to be done through the default commerce system's functionality or through any other 3rd party extension that has such functionality.